Terms of use

Last updated 28 September 2026

These terms are an agreement between you and 12719967 Canada Inc. ("we", "us"), the publisher of theMentor app. Aurelis builds and runs the app for us. By creating an account or using the app, you accept these terms and our privacy policy. If you don't accept them, don't use the app.

Who can use Mentor

You must be at least 13 years old. If you're under the age of majority where you live, you need a parent or guardian's permission to use Mentor, and they accept these terms for you. One account per person. Keep your sign-in details to yourself; you are responsible for what happens under your account.

What Mentor is, and what it is not

Mentor is an AI mentor. Its replies come from an AI model, not from a person, and they can be wrong, out of date or incomplete. It is not a financial advisor, accountant, lawyer, doctor, therapist or any other licensed professional, and nothing it says is financial, investment, tax, legal, medical or mental-health advice. Check anything important with a qualified professional before you act on it.

Mentor is not an emergency or crisis service. If you or someone else is in danger, call 911 or your local emergency number.

Connecting your bank

Bank connections go through Plaid. When you link an account, you give Plaid your bank sign-in, not us, and Plaid's own end user privacy policy applies to that connection. Mentor can read balances and transactions. It cannot move money, make payments or change anything at your bank. Figures in the app can lag behind your bank or contain errors; your bank's records are the ones that count.

Mentor Pro subscriptions

Some features need Mentor Pro, an auto-renewing subscription offered monthly and yearly. The price, the billing period and any free trial are shown in the app before you buy.

• Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• The subscription renews automatically at the same price and period unless you turn off auto-renew at least 24 hours before the current period ends.
• Your account is charged for the renewal within the 24 hours before the period ends.
• You can manage or cancel the subscription in your App Store or Google Play account settings. Cancelling stops the next renewal; you keep Mentor Pro until the end of the period you paid for.
• If a free trial is offered, any unused part of it ends when you buy a subscription.
• Deleting the app or your Mentor account does not cancel a subscription. Cancel it in the store first.
• Apple and Google handle billing and refunds under their own policies. We can't issue refunds for purchases made through them.

If a price changes, Apple or Google tells you in advance and, where their rules require it, asks you to agree before the new price applies.

Mentra points and referrals

You earn Mentra points in the app, for example by answering the daily poll. Points can only be redeemed for Mentor Pro credit, as shown in the app. They have no cash value, can't be sold, transferred or exchanged for money, and are not your property. Points end when your account is deleted.

Your referral code can earn you Mentor Pro credit when someone you invite subscribes, as described in the app, up to the yearly limit shown there. No referring yourself or creating accounts to collect rewards. We may change or end the points or referral programs, and we may remove points or rewards gained through abuse, errors or fraud.

Your content

Your messages, goals and answers stay yours. You give us permission to store and process them only to run Mentor for you, which includes sending them to the service providers named in our privacy policy to generate replies and reminders.

Using the app fairly

Don't:

• break the law or use the app to harm anyone;
• connect bank accounts or calendars that aren't yours or that you aren't allowed to use;
• try to break, overload, scrape or reverse engineer the app or its servers;
• try to get around usage limits or the subscription.

We may suspend or close an account that breaks these terms. You can stop using the app and delete your account at any time.

Our app

The app, its design, text and code belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app on devices you own or control, under these terms and the rules of the store you got it from.

The app relies on other services (Apple, Google, Plaid, the AI and voice providers and others named in our privacy policy). We aren't responsible for their outages or their terms. Features may change, and we may add, change or remove them over time.

Warranties and liability

To the extent the law allows, the app is provided "as is" and "as available", without warranties of any kind, including that it will be accurate, uninterrupted or fit for a particular purpose. To the extent the law allows, we are not liable for indirect or consequential losses, or for decisions you make based on what the app says, and our total liability to you is limited to the amount you paid for Mentor Pro in the 12 months before the claim.

Some places, including Quebec, don't allow some of these exclusions or limits. Where that's the case, they apply only as far as the law permits, and nothing in these terms takes away rights you have as a consumer.

Changes to these terms

If we change these terms in a way that matters, we'll tell you in the app or by email before the change takes effect. If you keep using the app after that, the new terms apply.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you live elsewhere, you keep any protections your local consumer law gives you.

Apple App Store

If you got Mentor from the App Store, these points also apply:

• These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet a warranty that applies, you can tell Apple and Apple will refund the purchase price, if any. Apple has no other warranty obligation for the app.
• We, not Apple, handle any claims about the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• You confirm you are not in a country under a U.S. government embargo and are not on a U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Contact

12719967 Canada Inc., 6-1500 Upper Middle Road West, Oakville, Ontario L6M 0C2. Email info@mentoraiapp.com.