Support

Last updated 28 September 2026

Stuck, found a bug, or have a question about your data? Email info@mentoraiapp.com and a person will reply. Include the email you signed in with and your phone model so we can help faster.

How do I cancel Mentor Pro?

Apple or Google bills your subscription, so you cancel it in your store settings. Deleting the app or your account doesn't cancel it.

• iPhone. Open Settings, tap your name, then Subscriptions. Choose Mentor and tap Cancel Subscription.
• Android. Open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions. Choose Mentor and tap Cancel subscription.

You can also get there from Profile, then Plan, inside the app. You keep Mentor Pro until the end of the period you already paid for. For a refund, ask Apple or Google; they decide refunds for purchases made through their stores.

How do I disconnect a bank?

In the app, open Profile, then What I can see, then Bank accounts. Tap Disconnect next to the bank and confirm. We end the connection with Plaid and delete the accounts, balances and transactions we stored from that bank. You can connect it again later.

How do I delete my account?

See Delete your account for the steps in the app, the email option if you no longer have the app, and what gets deleted.

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